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Terms and conditions

TERMS AND CONDITIONS OF BUSINESS

1. GENERAL
The general terms and conditions of business of the webshop.afroditacosmetics.com online store were drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2) and international codes of e-commerce.
Kozmetika Afrodita d.o.o. manages the webshop.afroditacosmetics.com online store.
Please read the online store's general terms and conditions of business carefully, since users are bound by them as soon as they enter our online store. Users are deemed to have been briefed on the entire content of the general terms and conditions and to have consented, without limitation, to the general terms and conditions offered for every transaction carried out via our online store.
Registered and unregistered users can make purchases at the webshop.afroditacosmetics.com online store. Upon registering with the online store system, users will receive a username and password which corresponds to their email address and password. The username and password explicitly specify the user and associate him or her with the entered data. By registering, visitors hasten the order process since they no longer need to provide their personal data for every purchase.
The service provider reserves the right to make any changes to the general terms and conditions of business without notice. The changes apply from the moment they are published and are binding on the user.

The online store is open every day, 24 hours a day. Sometimes, for various technical reasons, transactions cannot be processed via the online store or access to the store may even be denied. For this reason, the service provider reserves the right to limit or completely suspend the sale of certain products or an entire range of products for a definite or indefinite period, or limit or completely shut down access to the online store for a definite or indefinite period. The service provider shall not be held accountable for the non-functioning of the store owing to a lack of knowledge of how the store should be used, any consequences resulting from abuse of the online store, service failures owing to network outages, power failures or other technical disruptions that could temporarily, or for a longer period of time, disrupt the use of services.

2. PURCHASING PROCEDURE

2.1 Purchase as a “registered user” or “guest”

An order can be placed as a registered user or a guest.  

2.1.1 Purchase as a “guest”

If you wish to make a purchase as a guest, you must enter your details for every purchase you make. Fields marked with an asterisk (*) are mandatory. Confirm registration by clicking the “Proceed” button.

If you leave any mandatory field empty, you will be redirected back to the registration form where the error or data you forgot to enter will be appropriately marked.

2.1.2 Purchase as a registered user

To register with the webshop.afroditacosmetics.com online store you need a valid email address, to which an email containing registration details will be sent. During the registration process you are required to enter your personal data. Registration saves you time during subsequent purchases, since you do not need to enter your personal data every single time. Your “My account” profile contains details about your order history.

Fields marked with an asterisk (*) are mandatory. Confirm registration by clicking the “Proceed” button. If you leave any mandatory field empty, you will be redirected back to the registration form where the error or data you forgot to enter will be appropriately marked.

After providing the data required, the next page will inform you that an email with registration details has been sent to the email address you entered. 

AnchorIf you do not receive this activation email, check your “Junk” or “Spam” folders. If you cannot find it in one of these folders please contact us by email: nasvet@kozmetika-afrodita.si 

For an overview of our product range, browse our online catalogue, special discounts section or read through the descriptions listed alongside each product. You can set different filters on the left-hand side of the screen, which enable you to quickly find the product you are looking for. A simple product search is also facilitated by a search engine by keyword, which is located in the upper right-hand side of the screen.

When you find the product you would like to order, click the icon “Add to cart”'. In the upper right-hand side you can track how many products have been added to your SHOPPING CART. If your mouse pointer hovers over the SHOPPING CART button, a list of products that have been added to your cart appears, including the total amount due and the “Proceed to checkout” button.
When you would like to complete a purchase click the “Proceed to checkout” button in the SHOPPING CART and follow the steps indicated.

PURCHASING PROCEDURE STEPS

1. SHOPPING CART: When you click the VIEW CART button, you can change any of the quantities of the products selected and then also click the “Update quantities” button.
Follow the PROCEED TO CHECKOUT button


2. CHECKOUT:
1. PURCHASE OPTION: Once you have completed registration, select a payment method from your profile; otherwise you must register and log-in beforehand. You can still make a purchase as a “guest” and enter all the required details for delivery upon each purchase.

2. ADDRESS OF PAYER: Check your delivery details and click the “Next” button.
Follow the DELIVERY DETAILS button.

3. DELIVERY DETAILS: Select the delivery address (or current address/new address).
Click the PROCEED button.

4. TYPE OF DELIVERY: Select the type of delivery for the order.
Click the PROCEED button. Follow the PAYMENT METHOD steps.

5. PAYMENT METHOD: Select the payment method for the purchase and tick the box confirming you have read the general terms and conditions of business and agree with them. Follow the PROCEED button.

6. ORDER CONFIRMATION: Review the order once again and confirm it by clicking the button: CONFIRM ORDER.

The order has been completed. Your order has been submitted for further processing.
The history and order status can be monitored at any time under “My Account” by clicking on “History”.
All the information about the order is also sent to your email address.

3. PAYMENT METHODS IN SLOVENIA AND WORLDWIDE

3.1 PAYMENT METHODS IN SLOVENIA
The service provider offers the following payment methods for online store purchases:

PAYMENT ON DELIVERY: With payment on delivery you pay the delivery service in cash. Please bear in mind that Pošta Slovenije charges a fee for this service, which is not indicated on the invoice. Examples::
- for a collection amount of up to EUR 98.00, a EUR 1.05 fee is charged,
- for a collection amount between EUR 98.00 and EUR 501.00, a fee of 1% of the value is charged, and
- for a collection amount exceeding EUR 501.00, a EUR 5.01 fee is charged.

The fee (commission) must be paid to the postman separately, with the cost not being included in the value of the package.

PAYMENT BY DEBIT OR CREDIT CARD: We support payment with MasterCard (Maestro) and VISA
When making payments by debit or credit card, your order will be processed immediately. As soon as the ActivaPaymentGateway system verifies the data from your card, your package will be handed over to the post office.

BY PAY PAL
 PayPal advantages:

  • is a simple, fast and particularly secure payment method for online orders
  • your credit card number is not disclosed to the seller
  • payment via PayPal supports the following cards: Visa, Mastercard and American Express

When making payments by PayPal you have two payment option availableto you:

  1. you can create your own PayPal account (select the “Have a PayPal account?” option and log-in with your username and password)
  2. if you have yet to setup your PayPal account, you can pay for the goods ordered using one of the following credit or debit cards without prior registration (“as a guest”): Visa, Visa Electron, Mastercard and American Express (select the “Don't have a PayPal Account?” option)

3.2 PAYMENT METHODS WORLDWIDE (outside Slovenia)

The service provider offers the following payment methods for online store purchases:

• PAYMENT BY DEBIT OR CREDIT CARD: We support payment with We support payment with MasterCard (Maestro) and VISA cards
When making payments via debit or credit card, your order will be processed immediately. As soon as the ActivaPaymentGateway system verifies the data from your card, your package will be handed over to the post office.
BY PAY PAL

 

4. PRICES

All prices at the online store are provided in euros and include VAT (value added tax).
Current prices apply to all orders. The price that is valid when the payment is confirmed will be taken into account for the purchase.

Currently the aforementioned product prices apply, which can be changed without any prior notice.

SPECIAL DISCOUNTS
The validity periods for special offers apply until revoked. The prices at the moment of order confirmation apply to a purchase. The offer is valid until revoked.
The users of the online store can purchase products at promotional prices and special discount prices. Various special discounts, promotional campaigns and other market techniques will be marked accordingly, as well as clearly indicating the terms of participation for every product for which a special promotion or discount applies.

PROMOTIONAL CODES AND GIFT VOUCHERS

As a type of special promotion, users may even purchase certain products with special discount promotional codes or gift vouchers, which they receive in various ways (via SMS, on flyers, social networks, etc.) Promotional codes bring various purchase benefits and are time limited. The terms and conditions of use will be clearly stated. The entry of a code will be enabled for every product during the first step of an online order – Shopping Cart. 

5. PRIVACY AND DATA PROTECTION

The service provider is firmly committed to protecting your privacy. All the user’s online store personal data are confidential and will not be disclosed in any manner to unauthorised persons.
Most of the pages on our online store may be visited without needing to disclose your personal data, e.g. your name, address and email address. However, certain information may be gained automatically through the use of cookies and pixel tags, which are standard tools in the online industry. The use of cookies and pixel tags allows us to identify your IP address, the type of browser you use and your general activity online. If you disable cookies on your computer, you will not be able to make purchases at our online store.
We require your personal data to make purchases at our online store. We will not disclose the data you have provided to third parties, except for the purposes of confirming the validity of payment card purchases, product delivery, marketing and promotion. The service provider carries out all the necessary measures to protect the confidentiality of personal data.
Users are also responsible for personal data security and are required to ensure the security of their username and password and provide appropriate software and anti-virus protection for their computer.

6. ORDERING

PROCESSING THE ORDER

The online store will initiate the activities required to carry out the accepted order immediately upon its receipt.

ORDER REJECTION

An order is rejected if it cannot be carried out under the aforementioned terms and in accordance with the data available to the online store. Consumers may not demand the execution of such an order.

STORAGE OF ORDERS

The electronic order submitted or purchase agreement concluded is stored at the registered office of the company. Users can keep track of all their orders through their profile.

CANCELATION OF PURCHASE, RETURN OF GOODS AND NON-ACCEPTANCE OF GOODS – for SLOVENIA

Pursuant to Article 43 of the Consumer Protection Act, a customer may, without providing any reason for his or her decision, give notice of his or her withdrawal from the agreement or order to a provider of services/products within 15 days of receiving the goods, via the e-mail address prodaja.narocila@kozmetika-afrodita.si. 

All the costs associated with the unclaimed goods or the sending of the returned goods shall be borne by the customer.

The following costs related to the agreement withdrawal or non-acceptance of the goods shall be borne by the consumer:

- postage (according to Pošta Slovenije's price list)

- banking transaction costs 

Upon return, the products must be unopened, unused, undamaged, unchanged in terms of quantity and in their original packaging. The return of the goods must also be accompanied with a copy of the goods invoice, the customer’s personal data and the transaction account to which the customer wishes to receive the refund.

Within 15 days of receiving the written notice, the customer must return the goods to the company's postal address: Kozmetika Afrodita d.o.o., Kidričeva 54, 3250 Rogaška Slatina, marked Spletna prodaja (Online Sales)

The service provider returns the received purchase price less the aforementioned costs (postage, banking transaction) within 15 days of receiving the returned postal item.

 

CANCELATION OF PURCHASE, RETURN OF GOODS AND NON-ACCEPTANCE OF GOODS for RUSSIA AND THE REST OF THE WORLD

Pursuant to Article 43 of the Consumer Protection Act, a customer may, without providing any reason for his or her decision, give notice of his or her withdrawal from the agreement or order to a provider of services/products within 15 days of receiving the goods, via the e-mail address prodaja.narocila@kozmetika-afrodita.si. 

All the costs associated with the unclaimed goods or the sending of the returned goods shall be borne by the customer.

The following costs related to the agreement withdrawal or non-acceptance of the goods shall be borne by the consumer:

- postage (according to Pošta Slovenije's price list)

- banking transaction costs 

- postal item preparation costs (in the amount of EUR 10)

Upon return, the products must be unopened, unused, undamaged, unchanged in terms of quantity and in their original packaging. The return of the goods must also be accompanied with a copy of the goods invoice, the customer’s personal data and the transaction account to which the customer wishes to receive the refund.

Within 15 days of receiving the written notice, the customer must return the goods to the company's postal address: Kozmetika Afrodita d.o.o., Kidričeva 54, 3250 Rogaška Slatina, marked Spletna prodaja (Online Sales)

The service provider returns the received purchase price less the aforementioned costs (postage, banking transaction) within 15 days of receiving the returned postal item.

7. DELIVERY IN SLOVENIA AND WORLDWIDE

Delivery of the ordered goods from the online store is also possible in most countries around the world.
The ordered goods are prepared and shipped the same day, meaning that goods are generally received within four to five business days. The delivery period may be longer in countries with customs administration.
If the goods you ordered are out of stock, a delivery period will be mutually agreed.

7.1 DELIVERY IN SLOVENIA

Goods ordered from an order received on a business day up until noon, is prepared and shipped the same day, meaning that goods are generally received within 24 hours. All orders accepted after noon are prepared and shipped on the next business day.
If the goods that you ordered are out of stock, a delivery period will be mutually agreed.
Goods are sent via Pošta Slovenije. Shipping is not carried out on Saturdays, Sundays and public holidays.
Please bear in mind that the delivery of postal items also takes a certain period of time. In Slovenia the delivery period for most postal items is one day, which may be prolonged owing to various reasons beyond our control (defects, accidents, road conditions, etc.)

7.1.2 COST OF DELIVERY IN SLOVENIA

Pošta Slovenije is our contractual partner for the delivery of postal items. Customers cover postage for purchases under EUR 30. The cost of delivery for purchases under EUR 30 is EUR 3.68, which is printed out at the end of your order and on the invoice that you accept together with the ordered products. For purchases above EUR 30, postage is FREE. If you select the payment of your order on delivery option, the shipping costs will be higher due to the collection fee and commission charged by Pošta Slovenije (see 2. PAYMENT METHOD). This additional cost is charged by Pošta Slovenije subsequently and is not indicated on the invoice.
The costs of delivery for a product under EUR 30 weighing from 2 to 5 kg is EUR 4.38, from 5 to 10 kg, this is EUR 5.09, and from 10 to 15 kg, this is EUR 5.80.

7.2 DELIVERY WORLDWIDE

7.2.1 COSTS OF DELIVERY IN EU WORLDWIDE

The delivery costs for shipping goods outside Slovenia are charged at a different rate and in accordance with the DHL price list.Individual purchases to countries outside the EU are limited to a value of EUR 1000.

 

7.2.2 COSTS OF DELIVERY WORLDWIDE - OUT EU

The delivery costs for shipping goods outside Slovenia are charged at a different rate and in accordance with the DHL price list. Individual purchases to countries outside the EU are limited to a value of EUR 600.

For non-EU countries, the customer makes an additional payment for import customs clearance and duties if so stipulated by law.

7.2.3 COSTS OF DELIVERY TO RUSSIA AND OTHER REQUIREMENTS

The delivery costs for shipping goods to Russia are charged in accordance with the UPS price list.  

Please consider all the requirements and instructions of UPS and the customs authorities for additional personal data, which, among other things, also requires your passport number.

Free shipping to the following countries applies for all purchases in excess of EUR 200 and the weight to 3 kg (this promotion only applies until 31 December 2017):

RUSSIA

UKRAINE

BELARUS

ESTONIA

LATVIA

LITHUANIA

ARMENIA

KAZAKHSTAN

AZERBAIJAN

UZBEKISTAN

TAJIKISTAN

GEORGIA

KYRGYZSTAN

TURKMENISTAN


For non-EU countries, the customer makes an additional payment for import customs clearance and duties if so stipulated by law.

 

8. COMPLAINTS AND INCORRECT GOODS

COMPLAINTS

All products are checked prior to delivery and shipped undamaged. Your products will be carefully packed in boxes for delivery to ensure they are delivered undamaged and in their original packaging.
Check the goods received immediately. In accordance with Article 37 of the Consumer Protection Act, a customer is entitled to immediately reject goods delivered by a courier immediately and on-the-spot in the event of any damage to the product which occurred during transport. Therefore, do not accept such damaged goods. Together with the courier, you would be required to complete a complaint record, which represent the basis for the resolution of your complaint. On this basis, we will replace the damaged product with a new one.
You can send your complaint directly by email to nasvet@kozmetika-afrodita.si, ensuring your complaint is resolved as soon as possible.

INCORRECT GOODS

Check the received goods immediately. If the posted package contains the wrong goods, the customer must notify the webshop.kozmetika-afrodita.com online store by email prodaja.narocila@kozmetika-afrodita.si no later than three days after receipt. Based on an appropriate notice, the webshop.afroditacosmetics.com online store replaces the product for the customer as soon as possible. After the returned product is received by the head office of the company, the customer is sent the correct product.

9. SECURITY (this section is adapted to the banking system subsequently)

Purchasing and payment via the online store is secure.
All cash transactions completed through the online store are protected by the Secure Sockets Layer (SSL) protocol and the data encryption protocol.
For the reasons of security and reassurance, all payments performed through your credit card are processed in real time with immediate data verification by the banks. Payment can be made with credit card (Maestro, Activa Maestro, MasterCard, Visa, Visa Electron and Diners Club).
All data submitted to us are encrypted by means of data encryption technology (SSL). This advanced data encryption process ensures personal data cannot be intercepted. Encrypted personal data are transmitted from your computer to the authorisation server of the bank and are not stored on the service provider’s server. If you wish to verify whether your browser is in secure mode during payment, find the lock icon in the bottom corner or at the end of the URL in the browser.

10. INTELLECTUAL PROPERTY

All rights reserved. All texts, images, graphics, audio files, animations, video recordings, and anything deriving therefrom, at the webshop.kozmetika-afrodita.com online store are the subject of copyright and other intellectual property. It is forbidden to copy these items for commercial use or distribute them, nor can they be altered in any way or reposted on any other website. This website may also contain images for which the service provider has gained the right of use but are protected by a third site’s copyright.
Under no circumstances will a service provider be held accountable for any links which are not a part of this website, or any other websites which are or are not associated with this website. The service provider rejects in full any responsibility for the accuracy of any data available on linked websites, and for any products or services available on those websites.

11. BENEFITS FOR OUR ONLINE STORE MEMBERSHIP - how to become a member and what do I gain with membership?

By registering with our store, you are entitled to the benefits that we offer:
when placing order you no longer have to submit your data, since it has already been stored,
you have the option of reviewing past purchases,
if you have registered for the receipt of e-news, you will be regularly updated on new features and our special offers.

 

12. COMPLAINTS AND DISPUTES
The service provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to prodaja.narocila@kozmetika-afrodita.si, by phone on +386 3 812 1164 or by regular post to Kozmetika Afrodita d.o.o., Kidričeva 54, 3250 Rogaška Slatina.

The service provider will confirm receipt of the complaint within five business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure. The service provider will strive to the best of its ability to ensure that all disputes are resolved amicably.

13. COMPANY DETAILS

KOZMETIKA AFRODITA d. o. o.
Kidričeva 54
3250 Rogaška Slatina
tel.: +386 3 812 1160
fax: +386 3 812 11 74
email: info@kozmetika-afrodita.si
Wishing you an enjoyable and affordable shopping experience. Thank you for the confidence you have placed in us.